Privacy Policy

Effective Date: 17.08.2023

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At Med-Esy, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us when you use our online medicine store services in Kolkata. By using our website and services, you agree to the terms outlined in this Privacy Policy.

Information We Collect:

  1. Personal Information: When you create an account or place an order with Med-Esy, we may collect personal information such as your name, address, email address, phone number, and date of birth.

  2. Medical Information: In order to fulfill your orders and provide you with appropriate services, we may collect information about your health condition, prescriptions, and medical history.

  3. Payment Information: We collect payment information, such as credit card details, to process your transactions securely.

  4. Browsing Information: We may collect information about your interactions with our website, including IP addresses, browser type, device information, and pages visited. This helps us improve our website and tailor our services to your preferences.

How We Use Your Information:

  1. Order Processing: We use your personal and medical information to process and fulfill your orders, ensure proper medication dispensing, and provide you with the requested services.

  2. Customer Support: Your information helps us assist you effectively in case of queries, concerns, or technical issues.

  3. Communication: We may use your contact information to send you important updates, order confirmations, and promotional offers related to our services.

  4. Improvement of Services: By analyzing browsing and usage patterns, we enhance our website’s functionality and tailor our services to better serve your needs.

  5. Legal Compliance: We may use and disclose your information as required by law, including responding to legal requests, enforcing our terms of service, and protecting our rights, privacy, safety, or property.

Disclosure of Your Information:

We may share your information with:

  1. Service Providers: We may engage third-party service providers to help us with functions such as payment processing, order fulfillment, and website analytics.

  2. Healthcare Professionals: To ensure proper medication dispensing and safety, we may share your medical information with licensed healthcare professionals.

  3. Legal Authorities: We may disclose your information to comply with legal obligations or in response to valid requests from law enforcement or other government authorities.

Your Choices:

  1. Account Settings: You can review and edit your account information and communication preferences by logging into your Med-Esy account.

  2. Marketing Communications: You can opt out of receiving marketing emails from us by following the instructions provided in those emails or by contacting our customer support.

Data Security:

We implement various security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the Internet or electronic storage method is completely secure. We strive to use industry-standard methods to protect your information, but we cannot guarantee its absolute security.

Updates to Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated policy will be posted on our website, and the date of the latest revision will be indicated.

Contact Us:

If you have any questions, concerns, or requests related to your personal information or this Privacy Policy, please contact us at

By using Med-Esy’s services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

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